Fail to supply

I upgraded my contract 5 months ago and I am still waiting for my new phone. When I phone upgrades they refer me to customer care. Customer care refers me to Brooklyn branch. Chanton at Brooklyn refers me back to customer care who in turn says they can not help me because Brooklyn must cancel the order. On the second round Brooklyn tells me their telesales only used the Brooklyn code but they have nothing to do with it., They will send an email and Francios van Zyl who will contact me. They are not interested to help and their customer care function is nothing more that customer transfer. I am still waiting for the call...