Extremely Poor Service

I was a Nashua Mobile VIP client who was taken over by Autopage, George. My Nokia 1020 Lumia experienced a reboot software collapse, and I approached Autopage George for assistance. They referred me to Nashua George for a software re-installation. After a week, Nashua informed me that they could not undertake the request. <br> <br> I then booked my phone in to Autopage George for repairs. I described my predicament and requested that I receive a loan unit, as I run my business from my phone. The irritated young man informed me that they had no loan phones available, but that he would request one from the repairers. <br> <br> When I had no response, I contacted the repairers, who said that they could have supp**** me with a refurbished phone if I had requested that option upon submitting my phone for repairs, but seeing as I had already submitted my phone, they were unable to assist.<br> <br> At that point I received an e-mail from the branch stating that my phone was irrepairable and that they could issue me with a refurbished unit, possibly a Samsung.<br> <br> At that point I became furious and requested that they either repair ny phone and return it, provide me with a new unit, or give me an early upgrade.