Extremely poor service

Altech Autopage have been contacting me for months to upgrade my cellophone contract.I eventually decided to upgrade my contract and contacted the store (The Bridge Port Elizabeth).The sales consultant Marinda Van Huyssteen e-mailed me forms to fill in and I have signed and renewed my contract..A few days later she contacted me and indicated that the cellophone is ready for collection.I informed her that I will only be able to collect the cell after work, around pass 4.I arrived at the store the sales consulant I dealt with had to leave work due to family responsibilites.The lady that was still in store informed me that the manager of the store sent all cellophones that was in the store back to headoffice.The sales lady informed me the next day that my name was on the package ready for collection&she is not sure why the manager requested all the phones to be sent back to headoffice.Marinda contacted me today &said the phone is ready for collection &informed her I will collect it today.Another sales lady phoned me&said that someone elses name is on my package&will contact me back.I phoned the store but no one picked up&my call kept being put on hold and still waiting for a response