extremely poor customer service

I called the call centre to find out why my query has not been sorted out as it has been more than the 14day TAT. Craig Radebe answers the phone and I give him my query nr and he puts me on hold for 10min without asking me if its ok or explaining why. When he came back and I asked him why he had a seriously bad attitude, kept interupting me and refused that I speak to a manager as I asked. His attitude to a client is unacceptable! I am still waiting for a refund as for the last couple of months my data bundle was removed without my permission or request. As well as I cancelled my debit order and it was confirmed and a month later it was reactivated without my knowledge. I want feedback today before the debit order goes off tomorrow