EXTREMELY POOR COMMUNICATION

I HAVE BEEN STRUGGLING FOR THE PAST 8 MONTHS WITH MY CELL CONTRACT , THEY DID NOT MIGRATE MY CONTRACT AND OVERCHARGED AND DOUBLE CHARGED ME IN SOME INSTANCES.I HAVE BEEN IN CONTACT WITH THEM FOR NEARLY EVERYDAY FOR THE LAST 3MONTHS TYING TO RESOLVE THE PAYMENT DISPUTE .IVE SPOKEN TO NUMEROUS CREDIT CONTROL PEOPLE, BEEN IN CONTACT WITH THERE UPGRADES DEPARTMENT(ONLY PLACE I GOT SOME ASSISTANCE)SPOKEN TO MANAGERS YET NONE OF THEM CAN MAKE SENSE OF WHAT TO CHARGE ME ALSO THEY KEEP CUTTING MY LINE WHILE THE DISPUTE IS ON. I HAVE TRIED FOR THE LAST 3 DAYS TO GET HOLD OF ANY OF THE PEOPLE THAT I HAVE BEEN SPEAKING TO BUT TO NO AVAIL. I AM HAVING TO DO THE CALLS FOR UPDATES , IVE HAD TO RECON MY OWN RECON OF MY ACCOUNT AND I AM BEING TREATED AS THE BAD GUY IN THE SITUATION.I KNOW FOR A FACT THAT I AM NOT THE ONLY ONE WITH THIS ISSUE AND I AM IN THE PROCESS OF TAKING THEM TO TASK. I WILL BE APPROACHING THE ICASA OMBUDSMAN AND WILL START TAKING LEGAL ACTION IF NECESSARY. I AM APPALLED AT THE LEVEL OF SERVICE THAT THEY OFFER THERE CUSTOMERS AND WILL DEFINITELY BE STARTING A SOCIAL MEDIA CAMPAIGN TO SHOWCASE THERE INCOMPETENCE. NOT EXPECTING A RESPONSE TO THIS POST AS THIS HAS BEEN THE NORM.