Exploiting the elderly

My grandmother (75) complained about her phone and I inquired what her monthly fee was, as she had a pathetic/out-of-date phone. The fee she was currently paying was more than enough to get her one of the best phones/contracts on the market.<br> <br> After some digging we came to realize that she was actually paying for two contracts on a monthly basis, a contract she signed in 2005 and another for a phone call \recording"contract which took affect in 2013. <br> <br> She states that she still remembers the phone call"