Expensive Insurance - Terrible Service

Insurance is always a grudge payment as you do not really need it until you suffer a loss or damage. When paying the insurance on a device you expect a claim to be settled relatively quickly especially when you are a business account holder. I honestly do not know how Autopage get away with this. I suffered the loss on the 7 February and I just got told I have to wait another 5 - 8 days in order to receive FEEDBACK! I am giving Autopage 48 hours to respond before a refer this to the FAIS Ombudsman for short term insurance.