Excessive fees charged

I logged an incident, stating that the amount charged on smart device was not possibly, since the device was not in used. It is looked away in a laptop bag and we do not use it at all.<br> <br> I was charged an in excess of R3 400 for one month's usage, because it was out of bundle. The query was just fobbed off, as you were out of data. This is even when it device was switched off. The matter was not settled all, and the amount was still deducted.<br> <br> I was not even contacted by anyone to clarify what has transpired. I needed to check up on them. This sort of service is unacceptable.