Excessive deduction on account without notice

On 1 October 2015 I sent Brian Mbatha and Sello Maswanganya a email (as you can not get through telephonically to anyone that can possibly help you) asking for feedback regarding the fact that I had just had R6628.40 debited out of my account by Altech Autopage.<br> I got no reply on my mail, but a few days later received a phone call from a lady at Altech Autopage.<br> I was told that they debited my account of that amount as their billing department made a mistake and had not debited me for the last 3 months, and so they debited it all at once.<br> I explained that they have taken nearly all my money out of my account, and asked how it was my fault that they made a mistake, and why was i not notified and asked if they can take the amount in one go, or work out a payment plan.<br> I also asked to have my account looked at as there has been previous over billing on my account in the past (where they reimbursed over R5000) and I was told that they would get back to me.<br> It is now 16 October, and 3 emails later, and I am still getting no feedback.<br> I am frustrated and upset as the reality of having over R6000 taken out of my account has left me and my family in financial difficulty.<br> this is disgusting