GC
Grizelda C

1 reviews | Active since Jul 2015

16 Jul 2015, 14:46

EXCESSIVE DATA BILLING ON ACCOUNT

My normal cellphone account average R900 per month. Middle May 15, I received an email stating that<br> there is excessive data usage on my account. On that email it stated that my account was on R3000. In half an hour with data usage disabled, my account raised to R3400 while sitting at Autopage branch.<br> <br> I rushed to the local Autopage branch middle May to stop the account and to query the situation. They printed an itemised billing which stated that on numerous days data was used every time 00:00 in the mornings. On the 4th of May, R700 was deducted and on the 5th of May R1700 in 18 minutes were deducted. Every time this huge amount of data was used, the description states \internet_2"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;291863;887821;14;2;0;0;0;0;2;NULL;NULL;NULL;15/07/16 14:21;15/07/16 12:47;Unproffessional Conduct ;;Junaid;;I have being in the market for a good tyre, and like any consumer one would shop round. I contacted Tyre Up in North coast and with my regret spoke to Junaid. i am appalled with the malicious conduct of on company speaking down about another. Furthermore due to his price being more, he contacted the supplier that is offering me a better deal to compair and confirm, which to me personally is absolutely unprofessional. Stick to your job and support your company to the best you can, don't laugh at another company cause their price is lower. <br> I wish people to look else where for their car services;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;288341;701332;12;2;0;1;0;0;2;NULL;NULL;NULL;15/07/16 14:43;15/07/16 12:48;AFTER CONFIRMATION THAT LANCET *****ED UP, I STILL;V***;GABRIEL MUNSAMI;***;This is getting ridiculous!!! After receiving an email confirming that due to the ***** up on LANCET's side, they will write off the amount of R470.20, I was very surprised again this morning to yet receive another email with the \OUTSTANDING BALANCE\"" I sent a follow up email last week - no response from Gabriel"

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Replies (1)
Autopage
Autopage's reply21 Jul 2015, 14:58
Official
Hello heydeng,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage