Excessive charges and failure to respond

At the beginning of June 2015 I lodged a query because of excessive charges to my cell phone account. The call was logged and promptly closed stating that it was due to an insurance claim. I have not ever taken out insurance with Autopage and it turns out that on the renewal of my contract, the data and minutes as per contract were never allocated too, so being charged excessive rates. I have not had a response from the provider or head office nor any documentation on any insurance claim. Their don't care attitude has left a bitter taste after being with them in excess of 10 years. Continuous contact with them has failed to provide any solutions or response and have my account credited and agreed data and minutes allocated as per contractual agreement.<br> Autopage Brooklyn has some real *********** and the most unfriendly staff. a disgusted service, yet they continue to debit my account monthly. It's more than a month and a half and I am yet to get a full report and answers. They cannot just expect me to accept that the insurance claim is mine, when it's not, yet have my own insurance brokers, let alone charge me rates because they did not honour their contract. <br> Regards<br> Keith