1 reviews | Active since Dec 2015
Excessive bill for data i did not use
I have been an Autopage customer for approximately 8 years now. One of the contracts that i have is a data contract. I pay a fixed monthly fee and you provide me with 2 Gigs of data.<br> Since the inception of this contract i have never exceeded the 2 Gig data limit.<br> This month i received a bill for over R4 000. When i queried the account i was told that it is a data contract and the implication was that i was at fault. When i suggested that you look at the history of my account that you would see that it is unlikely that i incurred these costs you promptly cut me off.<br> I have tried repeatedly to resolve this issue with Autopage customer service but it appears that they are not interested in entertaining my request.<br> This is an appeal to somebody in authority at Autopage to see me as a valued customer and not just another complaint. I feel that as a loyal customer for many years that i deserve a little more respect with regard to my concerns. Please just look at my usage history and ask yourself if you honestly believe that i used all that data in one month. If i was one to abuse my data i would be doing it regularly not just suddenly. <br> Is this really how you treat loyal customers
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage
