Exceptional bad services and unwillingness to help

Received an very high bill in Sept last year and have since been trying to sort the query out. Althech kept on closing my service desk ticket without communicating with me and every time I had to follow up. I had to submit my documents (copy of ID) at least twice. During this process my email account got suspended due to the outstanding amount of the query (which I was not going to pay before resolving the query). In the past 4 months I must have made at least 15 calls to them!! They did open my account every time I phoned, only to block it again after a couple of days.<br> <br> I eventually received feedback but my account was suspended again. I requested the account to be opened and confirmed that the d/o at the end of January would cover the outstanding amount. They refused to remove the suspension on my account (email which I use for business purposes) until the account is fully paid. Even with a PTP and the debit being scheduled the service desk agent indicated that there is nothing she or anyone else can do for me. Wanted to speak to supervisor - told all in meeting and I had to phone back. Phoned, supervisor not available and I left message. No one got back to me