Escalating issue with call center = file 13

<p>5 weeks from finding out my contract was upgarded with-out my consent, 3 weeks for them to send ***** Incident Forms, 2 weeks of logging issue on website and 1 week of follow-up calls - Result: No where!</p> <p>Although Vodacom have taken over the account, the initial issue was with Altech Autopage. Their solution is to revert to Vodacom (who have no record of this, as it wasn't done by them - obviously!). Autopages idea of doing something is escalating the issue - which is telling Vodacom to reverse the upgrade that they did originally. You see where I'm going with this - round in circles!</p> <p>Escalate = File 13, speaks volumes for service.</p> <p>Ashley from Autopage, sort this out ****it!</p> <p> The ball is in you court, stop referring it back to Vodacom.</p>