CJ
Claude J

1 reviews | Active since Apr 2015

02 Apr 2015, 19:58

Ending cellphone contract and porting my number

Hello Peter<br> <br> I am going to tell you that Altech Autopage cellular provider is very bad. Last year in September 2014 I phoned customer services and I told them that I want to end my contract and go to prepaid, on the end of my contract, which ended on 28 December 2014. This did not happen after I tried to port my number to MTN. After that I phoned again and Altech Autopage customer services told me that I had to go another 3 months before I could port my number to MTN. Today the 2nd of April 2015 I tried to port my number again and it still did not work. I phoned again and asked why I can't port my number. So I asked them to revert me to prepaid and I am still not on prepaid after 28 December 2014. After speaking with customer services, they told me that I will have to do another 3 months on prepaid, before I can port my number. I asked to speak with the supervisor, which I was told that this person would phone me back and I got no phone call. After all this I think that they are telling lies and just wants more money and to rip you off with double charges. This company has literally cost me a small fortune to sort it out and a lot of stress with out compensation.

0
Replies (1)
Autopage
Autopage's reply08 Apr 2015, 08:59
Official
Hello Claude Joubert,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage