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Pearl M

1 reviews | Active since Jan 2015

26 Mar 2015, 15:56

Double billing`

I am frustrated. I wish there was a way of counciling the ontract I have with Autogae. <br> Its bad seervice all around, from call centre agent to the credit controller.<br> I spoke to Sibusiso letsoko, Tshepiso Mahlara and Philisiwe Mlotswa, her line Manager is Sasha Meyer. I have been double billed and noone of the people mentioned above are able to assist as either system is down since morning or their billing system has not updated to reflect on their side this double deduction.<br> Fact is I received a notification and checked my bank statement and that I was billed twice.<br> <br> Now I have a fear that when my other Debit Orders go through will bounce due to this and Philisiwe bluntly told me there is nothing she can do.<br> <br> I am frustrated that Nashua mobile moved us over to Autopage who clearly does not value their clients

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Replies (1)
Autopage
Autopage's reply27 Mar 2015, 15:19
Official
Hello pearlm7,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,