1 reviews | Active since Feb 2012
DOUBLE BILLING!!!! 10years good service to NOTHING
I did my upgrade on the 8th April Autopage somerset mall.my migration date,signed copy says the 23-08-2015.I log onto my Autopage online account on the 9thJune2015 as I got a message to say my data was finished and saw my bill showed as R734!!.I called the somerset west branch,where i did my upgrade,got no answer their phones just rang and rang,I called both lines***/5 so I called the Customer care line ***and spoke to Mpo at 8:10am 09-06-2015 who logged my dispute ref 719674,Mpo told me to call my branch so I called Autopage Somerset M again where i spoke to Sandra who told me that their had been issues of Mirgrations that had been put through before they were supposed to.11th June spoke to Angelique at Somerset M who then told me it shows on the system my current package which includes 1GB she also confirmed that it cancelled 3 months ago when i upgraded by mistake due to migration being done early but that my data would be reactivated.its the 24th June STILL NO DATA being DOUBLE billed for service not receiving. i have all proof emails and times and dates.I want to get this sorted because Autopage takes money off your account and wont put it back!!! SORT out
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage Cellular
We would like to thank you for bringing your concern to our attention.
Your request is being attended to and we will be in contact with you to provide feedback.
We apologise for the inconvenience caused.
Kind Regards
Altech Autopage Cellular
