Done in AGAIN by Autopage

Once again I find myself so frustrated by Autopage. In December I contacted Autopage regarding their cancellation procedure as my contract was expiring in January this year and by NO means did I want to take an additional contract with them due to numerous issues. I was told that I would need to give 30 Days notice in writing and submit to cxl dep but I never did this. Unfortunately on the 30/12 I dropped my phone and it was damaged, nonetheless I pay insurance every month and put in a claim, dropped my phone at the Eastgate Store, they completed the claim and took copies of ID. On the 26/1 I woke up to no phone told me I needed to recharge. Called Autopage and was told contract was cancelled. WHY? then advised I am in middle of claim, said wont affect asked status of claim said they were waiting for store to upload and that I must contact them to get it done! Really! Took days for store to answer phone but eventually got through to Trevor who could not even recall that I was there, told him to upload docs said he would call back that was 28/1 still waiting! Contacted Autopage now to be told that I now am not insured! What the hell is going on!!!! Cant even get thru to Store..