Don't tend to clients needs

In December I've upgraded my contract. When upgrading the one request was to put a limit, and this was never done.<br> <br> Over December (24th December) also received an sms for a recurring data bundle of 2GB a month and I must reply 10 if interested, which I did and received a message back still that my data bundle will be provisioned within 48 hours.<br> <br> For some reason something told me the other day to go onto my account and have a look...To my shock my account has sky rocket to a ridiculous amount. No extra data was loaded as requested in sms.<br> <br> Also then I requested the data bundle again. Receive messages that things are happening, but when you go online to double check. Nothing happened. Went into the shop and asked for my requests again. My account got capped finally, and they also noted the request for the data bundle. They also told me that the account will work almost as a top up situation.<br> <br> So the next morning just to be safe I look onto my account. No 2GB data bundle active. Phoned the call center & explained the story.She assured me the data bundle will be active now. But that my account can't be capped and I will have no control over data. This is becoming a nightmare