Don`t care attitude

The online specialist, mails me after 10 days when i posted on hello peter,yes 10 days, gave me a *********** response to change from a 500mb to 300mb to lower my bill yes thats a big saving of R16 wow. I mailed her back telling her there is a bigger issue with the contract which was not disscissed when when i upgraded over the phone with there consultant, that was on the 4/12/15 till now no reply from her. When i complain online ,i get no results. Autopage will not even pick up the phone to speak and help me. I would love to here from a competent person in charge if there is any. Thats what you get after been a client for 8 years. THis is the worst customer service i ever came across,