Does Autopage have people or robots in charge?

I regrettably have to report my exasperating and stressful problems with Autopage on Hellopeter, in order to hopefully get a response, if at all, as no-one gets back to me, either via email or telephone! As explained in my report in May, 2015, my billing has been incorrect for some months now, regarding usage of data and other charges, that I do not use. I called Autopage recently and was told that I can stop the charges for MMS/Chomi Chat Subscription by sending an SMS message to 30333, which I've done twice, but the message is not delivered, so no doubt, I will be charged again this month for the same nonsense! Then, for the data query, I was told that I need to complete a URL Request Disclaimer in order for them to query the unexplained data user on a Vodacom number! This is completely new to me and no-one has ever told me about that requirement. However, I duly completed the form, which had to be signed and witnessed on 4th inst.but have had no reply up to date! How on earth can a client get any satisfaction from Autopage, who just keep sending noreply emails that state that the task has been closed, WHEN NO-ONE HAS REP**** TO IT! This is just insane, inane & totally mad!