Does anyone actually answer calls at Autopage?

How does Autopage run a company when you cannot actually speak to anyone in their call centre? My husband died two months ago. I mailed the death certificate through to them as proof to cancel the contract. There was an automated response which acknowledged my email and receipt thereof which was clearly marked 'Cancellation'. However they continue to charge me for his monthly bills. I have tried to speak to someone at the call centre and hold on for over half an hour whilst the recorded voice tells me that they know my time is 'valuable'!!!! This is after speaking to a call centre lady who tells me that they only have fax facilities and no emails!!!!! I am not sure I know of anyone who still has a fax machine - except Autopage! May be a way to get us to spend more money on our bills by making us hold on for a hour at a time? Service is non-existent!