Do they know what they doing?

I took out a new contract with Altec Autopage in December 2014. My choice was the MTN My choice 100 Top up. This contract as explained to me consists of 100 minutes, 200 sms's and 300MB of data. <br> <br> Firstly the sim was only activated after much trials in January 12-16 2015. Secondly, since activation the SMS bundle has not been loaded and have only received my 300 MB of data in February after logging a complaint to the call centre. <br> <br> In addition to the above mentioned I have now received my Statement which is stating that I owe an addition R100 over what the contract states. It seems that no one in the call centres are efficient enough to understand the accounting system in place. I would like to have this matter resolved immediately. Should this not happen I feel it will be necessary to go directly to the consumer protection Ombudsman. <br> <br> Sincerely<br> Ronell Kuppen