NS
Nadia S

1 reviews | Active since Mar 2009

13 Oct 2015, 10:10

Do not get my 1gig that I signed up for, now I pay

This morning I get a sms saying my data is less than 15mb. I find this weird as I signed a contract with Autopage for a Cell C 200 with 1gig data. I have WiFi at home and at work so I dont use my data that much. I check my account for last month and I am billed R648.88 for data usage (for 1135mb of data).<br> So I phone Autopage, speak to a consultant and is told that they have only given me 200mb for reasons unknown, but she has escalated the matter to IT so that they will load the 800mb (I hope 824mb) of data that I am suppose to get. It will take 24-48 hours to correct. The credit will also take 24-48 hours to correct. I ask what will happen if I use data in that period that they need to correct THEIR mistake, and is told that I will pay out of bundle rates. I tell her that is unfair as I am not at fault and would like to speak to a manager. Diana tells me that they have all ready assisted me and \there is nothing they can do for me"so I do not get to speak to a manager. So"

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Replies (1)
Autopage
Autopage's reply13 Oct 2015, 14:35
Official
Hello bienkie1,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage