LA
Laetitia A

1 reviews | Active since Apr 2015

05 Jun 2015, 11:37

Disgusting Treatment

After numerous attempts to ensure that my account will not be suspended due to your incorrect invoicing, my account has been suspended on 04/06/2015. I phoned and spoke to Lindiwe (04/06/15 @ 14:10), who put met through to Accounts to speak to Lloyd. He reversed the suspension.<br> <br> Today, 05/06/15, my account has been suspended AGAIN!!! I phoned again and spoke to Nkotula who put me through to Accounts to speak to Evelyn, who also reversed the suspension. She then put me through to Zanele to activate the credit notes. Zanele was not helpful at all, and after 20minutes on the phone with him, he just cut me off.<br> <br> Further, you've charged me for 2GB of data, which Marco O'Donnis promised on 25/05 would be free of charge. This was promised due to mistakes you made on my data account.<br> <br> I am disgusted to phone your call centre daily to sort out the problems you create!!! No one seems competent in your organisation. You make promises left and right, but don't deliver. <br> <br> I cannot wait to get rid of you once all these issues has been sorted!<br> <br> I am done contacting you telephonically, because no one can assist me with any issue. I am thus forced to write my complaints on this platform!

0
Replies (1)
Autopage
Autopage's reply09 Jun 2015, 11:06
Official
Hello LaetitiaA,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage Cellular

Best regards,