Disgusting service !!! Wish i could cancel the new

I ordered a new phone last week and was expecting the device this week. the Courier company attempted to deliver at work on Tuesday& i was ill and at home- nobody from the courier company contacted me until the following day after informing reception at work that they will deliver at my home. i made numerous calls to Autopage call centre and almost everyone was putting me through to every other department& to top it all off despite my please to please call me back (as you guys always request my number and my ID number) nobody returned the call. even when i did get through to the right dept and explained my problem nobody bothered to call me back and follow up to check if i had received my device. i am back at work today and still waiting for my device after spending half the morning yet again contacting your call centre with no assistance- i would specifically wish to appeal to the gentleman who i would assume the call ended up on his line whilst he was singing, then decided to cut the call altogether instead of admitting human error!! as well as to the gentleman who said to me in isiZulu \sisi uma uzokhulumela phansi ngizokusiza kanjani?". how pathetic. """