SS
Shiyaam S

1 reviews | Active since Jun 2014

12 May 2015, 14:13

Disgusting Service!!! and ******

On the 16 April i received a call from Autopage selling there Techtrace/Hotspotter/Phonebox package for R99.00<br> I told them that i was interested and was told that they will email/sms the settings. I received the 3 emails welcoming me to Techtrace/Hotspotter/Phonebex. only Hotspotter gave me login details to activate. I tried it several times but it did not work. On the 17th I received a confirmation invoice from Autopage where i was charged R104 rand for the package. I then called in on the 17th and told them to cancel as pricing is all wrong AND it does not work!! I was assured that it was cancelled and that i will not be billed as only Hotspotter was activated. I received an sms confirming. On 7 May I received my statement saying that i am billed as of 16/4 to 30/4 R49.50 for the 3 services AND 01/05 to 31/05 R99 for the services..***. Called in and spoke to Brian Mbatha at 12.44 and was told that he cannot do anything as they offline but will call me back. It has now been 3 days still waiting. called again today 3 times and got cut off. I AM CANCELLING THE DEBIT ORDER. THIS IS *****ING FROM YOUR CUSTOMERS.<br> THESES CHARGES BETTER BE REMOVED!!!

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Replies (1)
Autopage
Autopage's reply12 May 2015, 15:55
Official
Hello TAZR,


We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage