DISGUSTING SERVICE

I WAS MOVED OVER FROM NASHUA MOBILE TO AUTOPAGE AND I HAVE ALWAYS PAID MY BILLS VIA DIRECT DEBIT BUT THIS WAS NOT CARRIED OVER TO AUTOPAGE. AUTOPAGE PUT ME ON A CASH STATUS AND I HAVE NEVER RECEIVED A BILL FROM AUTOPAGE SO I WAS NOT AWARE THAT THIS HAD HAPPENED. I HAVE BEEN TRYING TO MOVE THIS ACCOUNT TO DIRECT DEBIT AND EVERY CALLCENTRE PERSON TELLS ME THAT IT HAS BEEN SET UP!! LAST MONTH I PAID THE OUTSTANDING BALANCE BY CASH AND THE VERY NEXT DAY MIRACOUSLY THE DEBIT ORDER WAS ACTIVE AND I WAS DOUBLE DEBITED. I WAS TOLD THAT I WAS DUE A CREDIT BUT WHEN I PHONED TO FIND OUT WHERE MY CREDIT WAS, I WAS TOLD I AM NOT GETTING A CREDIT!! I CONSTANTLY CONTACT THE CALL CENTRE NO: *** AND SPEAK TO VARIOUS CREDIT CONTROLLERS WHO EACH TELL ME A DIFFERENT STORY AND NO MANAGERS WILL TAKE MY CALL. THIS MORNING I HAVE RECEIVED A THREATENING MESSAGE ADVISING ME THAT MY ACCOUNT WILL BE SUSPENDED IF I DO NOT MAKE PAYMENT FOR THE SAME AMOUNT I WAS DOUBLE DEBITED FOR LAST MONTH!! WHAT HAS HAPPENED TO MY DIRECT DEBIT ORDER NOW??!!! I HAVE BEEN TO THE DAVENPORT AUTOPAGE STORE AND I WAS TOLD MY ACCOUNT IS FINE!! I HAVE NEVER EVER EXPERIENCE SUCH POOR AND SHOCKING CUSTOMER SERVICE!!