Disgusting service

All of a sudden my Top Up package is changed after upgrading in October 2014. The insurance changes I requested in October 2014 have still not been made. I am currently paying insurance for a phone that I currently do not have as I claimed for it and it was replaced. Now for the past 2 Hours I have been trying to get hold of Autopage to understand why my package was changed apperantly I asked for it since my upgrade was done over the phone they cannot send me the call recording or the transcript as per company policy I would have to go to one of their branches to listen to the call. Guess what my phone records too I can retrieve the call myself. To make matters worse the 1st consultant I spoke to cuts the call and the 2nd one kept cutting me short as I tried to explain my situation and then he puts me on hold while I am taliking. I call back and I have been on hold for 10 minutes telling me\ all consultants are busy....""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;533328;85;16;2;0;1;0;0;2;15/02/17 14:45;213;NULL;15/02/17 13:04;15/02/17 11:12;AUTOPAGE ERROR AND I'M PAYING FOR IT;5.62844;Accounts;***;Autopage have not taken the debit order for 3 months. I only noticed last week due to the hefty balance due, I went back and checked. I then sent an email complaining about this and advising them that the full amount cannot be taken in one month as this is not my fault. This obviously alerted them to the fact that they had made a mistake for THREE MONTHS and the full amount went off my bank account last night. Surely I am not liable for the full amount in one month when it is Autopage's Accounts Department that are fast asleep???;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;520540;85;16;2;0;1;0;0;2;15/02/17 14:49;213;NULL;15/02/17 13:10;15/02/17 11:16;Cancellation of my contact;***;Cancellation dept;***;I don't know how many times i have to tell these people to cancel my existing contract. They continue to load data and airtime despite my contract expiring. I have even requested that move me onto to prepaid as i want to move over to MTN directly. The porting of my number is also taking forever! They loaded the airtime and data today and i dont want it! Now they going to force me to pay for something i dont want. I tried to call their call centre but they just cut my call whilst waiting.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;817866;357;16;2;0;1;0;0;2;15/02/18 12:08;213;NULL;15/02/18 10:24;15/02/18 8:35;Data Charges;S***9;;***;Hi,<br> <br> I did not receive a SMS notifying me that my data bundle on my contract had run out. The last time they warned me was on about 180MB and since then no correspondence.<br> So now I've been using out of bundle data for who knows how long and being charged out of bundle rates.<br> <br> The costs for out of bundle is ridiculous and getting a notification is considered good customer service.<br> <br> This is not the first time I've been experienced data problems - sometimes bundles only activate hours later and then you're charged out of bundle rates even though you've purchased a data bundle.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;818385;818587;38;2;0;1;0;0;2;15/02/19 11:31;213;5;15/02/19 9:50;15/02/19 7:58;POOR DSL SERVICE;***;;***;A month ago I UPGRADED our business DSL line and connectivity package. Shortly after that the Internet connection began to drop intermittently. We pay Afrihost to manage the line. It was apparently a fault on the line that Telkom needed to repair. A month later and there is now no internet connection and all I hear from Afrihost is that the fault has been escalated. <br> <br> Business is seriously suffering because of it, but despite a monthly fee to manage the line, there is no urgency from Afrihost. Poor service, lack of will to help, and always passing the buck. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;484636;357;16;2;0;1;0;0;2;15/02/19 12:36;213;NULL;15/02/19 10:53;15/02/19 9:03;No delivery & installation of booster as promised;6,21E+12;;***;On the 23rd of November 2013 I filed a complaint that we have no reception, on witch Vodacom responded, and on the 8th of January 2014 they promised that thy would supply and install a Booster free of charge. Nothing happened since.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;816507;768744;9;5;0;1;0;0;5;15/02/20 14:11;213;NULL;15/02/20 12:37;15/02/20 10:38;good service;***;dk legwale;;I just want to thank DK for helping to sort my issue with Glasfit<br> <br> thank you;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;740498;353;5;2;0;1;0;0;2;15/02/23 21:23;213;NULL;15/02/23 19:38;15/02/23 17:50;No call back from DPP Explora department;7,81E+12;;***;I phoned Multichoice on 20/02/2015 in regards to the R799 x 24 month deal. The lady I spoke to said she will send my details through to the DPP department and they will contact me shortly. I'm still waiting to be contacted! It is a concern to see how many complaints there are regarding the slow or now service from the DPP department of Multichoice. I have been a Multichoice customer for many years and I must say this is very disappointing.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;820295;342;21;2;0;1;0;0;2;15/02/24 14:21;213;NULL;15/02/24 12:25;15/02/24 10:48;death claim payout;***6x0;;***;my partner of twenty years passed away in January 2014. Iam still waiting for claim to be paid out. I understand their was a dispute but nothing has been sorted out. The dispute is going on since November 2014. I have to contact them no feed back, the same story at the BOARD OF TRUSTEES?????? every time I query this. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;429335;893260;16;2;1;1;5;3;5;15/03/06 14:50;213;2;15/02/24 11:11;15/02/24 11:17;Handling of contract;N***;MTN;***;In January all Nashua Mobile Clients were handled over to their respective Service Providers, mine being MTN. I was assured by Nashua Mobile that my contract would stay as is for the duration of the contract. I now have found out that my call limit and my SMS bundle has changed without notice. With Nashua Mobile I had a R30 call limit and 200 anytime SMS's on my contract, but now I find out that my contract with MTN has no call limit and only 25 anytime SMS's and 175 MTN to MTN SMS's. And if I wanted a call limit I would have to migrate to the mychoice contract. <br> <br> Now I am suck with a large bill which I have not budgeted for. I would like to ask MTN why my contract changed and what are they going to do about my bill and my contract?<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;820869;53;13;5;0;1;0;0;5;15/02/25 15:55;213;NULL;15/02/25 14:11;15/02/25 12:22;a very big thank you to martin ;;martin both;***;thank you for all your excellent service and helpfulness to an elderly lady, you truly went the extra mile and more. much appreciated ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;570060;353;5;2;0;1;0;0;2;15/02/25 18:10;213;NULL;15/02/25 16:08;15/02/25 14:37;Charged 2x R50 Connection fee in one month;***5;;***;I paid R150 for the package of R99 inclusive of a connection fee, now on the 20th February I decided to change the package to the one for R185 just because the were 2 extra cartoons channels, I called in and the package was changed I was told to pay R130 to make way for the new package though it was too I decided to let sleeping dogs lie because I knew that I will pay for it month end as I was not told of any urgency of the payment, having to watched for days on the 25th February I walk up to suspended channels I then approached the call centre who after explaining that if I was told that I needed to pay R130.00 by 24hrs I would not have agreed on the upgrade, Merven assisted me and spoke to the manager who then said let me pay R64.89 to cover the amount of the upgrade and when I call for reconnection fee I must ask the person helping me to reverse the connection fee, now I ran out of airtime after calling again just trying to explain the same story to this other consultant, what a cheek will I be charged a connection fee twice in a same month I mean really use your common sense I have paid the R65.00 rands still struggling for connection shame man! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;157850;33;1;2;0;1;0;0;2;15/02/26 14:24;213;NULL;15/02/26 12:33;15/02/26 10:51;loan payment arrangement;***;khosi;***;I went out of my way, & way in time.<br> the consultant that assisted me was impatient & misinformed & kept transferring me all over the place.<br> as her result of her incompentancy my debit went off & i will be homeless.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;783100;748506;1;2;0;1;0;0;2;15/02/26 16:31;213;NULL;15/02/26 14:50;15/02/26 12:58;NEED MY MONEY BACK;***5;Call Centre;***;I called Capitec on the 14 February to stop a payment that I made into an account(also a capitec client). I was told that the money has been tsuspended and it was referred to the admin department and I will get feedback after 7 working days. Its now by 7 working days and whenever I call its always the same story. I spoke to the teamleader Nkwasi yesterday she said she will call me back today but to date nothing. I called again today to speak to her and she wasn't available. I than spoke to another team leader by the name of Nolo and explained the entire story AGAIN and I was told that she will speak to forensics department. I told her that I will not accept waiting another 7 days as I have explained this entire story to the consultant the first time. I paid this money into this person's account as part of my rental to secure. The lady said its her husband's account and I spoke put the money into his account as he is handling everything. Once I put the money into her husband account I called her and she said you only put a thousand rand in so I yes as I don't know you and we haven't met or signed a lease agreement its just to say that I like the place and I would like to rent it.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;418453;1132;5;2;0;1;0;0;2;15/03/02 9:27;213;NULL;15/02/14 19:00;15/02/27 5:54;Complaint : disorganization at 50 Shades Of Grey :;;Management;***;I've sent a complaint directly to Ster Kinekor - ref 28614 : it has been 11 days and nobody responded yet, they claim to respond in 48 hours - I have even attached photos : I'd like to add that the stewards on duty were not even in uniform !<br> <br> Due to limited characters : here are the highlights of what happened at the 50 Shades Of Grey premiere on 14 Feb 2014 :<br> <br> - Miscommunication : I booked through the Nouveau link on the website - the movie was at the normal theatre on the upper level<br> <br> - Overcrowding : people lined up from the concession stand right to the escalators because the queues were not moving ...<br> <br> - Self service terminals offline<br> <br> - Because of slow service - we got into the movie late<br> <br> - People claimed we were in their seats after confirming with the steward which theatre to go to - which meant I had to leave my dates and go sort it out again - disrupt the cinema once I returned again ...<br> <br> 16 SNVL : I have a strong stomach, but they should definitely change the rating to 18 - I got more than I bargained for - thank you, but the rest of the audience were left flabergasted :-)<br> <br> Refer to my reference and complaint - you'll get the whole story - bad management;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;662045;353;5;2;0;1;0;0;2;15/02/27 15:38;213;NULL;15/02/27 14:03;15/02/27 12:05;Unfair viewing on VUZU;7,41E+12;;***;Since they opened VUZU Amp all our programs that we used to watch on VUZU stopped.<br> Which I think is unfair. We used to watch VUZU everyday but the **** the are showing now is unbelievable.<br> Why is all our shows that use to play on VUZu is now playing on VUZU Amp.<br> And now they've taken away the Style channel are they even gonna replace it<br> Fees are also going up again in April 2015<br> Not very happy. Thinking on unsubcribing. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;648565;55;14;2;0;1;0;0;2;15/03/02 15:28;213;NULL;15/02/28 13:44;15/02/28 11:55;Openning accout with Edgars is just a trap to yourself;9,10E+12;Nemzor;***;Edgar active employee asked me to open an account and because I was interested I did,on my account He added VIP clubs, Cell insurances and a lot of useless things, when I querried they said It cnt be reversed and later I foun out it can. Now easy I want they to count all these months they've been taking my money, give back that sum amount and send me the remaining balance so I can pay it end of our relationship;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;508051;748954;9;5;0;1;0;0;5;15/03/03 8:08;213;NULL;15/03/03 6:18;15/03/03 4:35;Great service; MT898728;Jenille Gouws ;***;I have been struggling with policy services at Momentum for almost 2 months to get assistance. After sending them a personal message on Facebook the matter was escalated to Jenille Gouws she called me at 17h00 and promised to sort out all my problems which she did. It took her 25 minutes to sort out what took 4 other people almost 2 months. Thank you Jenille for being friendly and professional you give the true meaning of customer service and a valuable asset of Momentum ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;824166;25;1;2;0;1;0;0;2;15/03/05 11:05;213;NULL;15/03/05 9:07;15/03/05 7:32;NO RESPONSE FROM NEDBANK INSURANCE COMPANY!!;6,31E+12;Sandesh Pamanundh;***;NADAT ONS 2 JAAR IN DIE HUIS BLY SIEN ONS DIE CEILINGS IS KROM EN TREK LOS.ONS VERVANG VIER VERTREKKE.IN 2011 KRY ONS GOEIE REEN EN DIE CEILING IN DIE SITKAMER VAL.NEDBANK MAAK REG MAAR ONS BRING DIT ONDER HULLE AANDAG DAT DIE DAK NIE REG IS NIE EN WYS DIE ANDER VERTREKKE AAN DIE ****RAKTEUR.EK BREEK MY LAPA WAT TEEN DIE HUIS IS AF OMDAT EK GLO DIT IS EEN VAN DIE REDES VIR WATER OP DIE CEILINGS.EK GEE DIE SAAK AAN BY NEDBANK (SANDESH PAMANUNDH)HY BEVEEL AAN EK KRY N KWOTASIE VAN N DAKSPESIALIS,WAT EK TOE OP MY KOSTES DOEN.DIT IS DUIDELIK DAT DIE DAK NIE VOLGENS SPESIFIKASIES IS NIE EN DAT EK NOOIT SAL WEN MET CEILINGS EN LEKKE NIE. BY VERDERE NAVRAE AAN SANDESH VRA EK WAAR IS MY HUIS SE DAKSERTIFIKAAT WAT DEUR DIE ASSESSOR UITGEREIK BEHOORT TE WEES.EK KRY NET NIE VERDER ENIGE INLIGTING VAN NEDBANK NIE.DIT IS AL MEER AS N JAAR EN BAIE KORRESPONDENSIE EN NOU SE HULLE DIT LE BY BESTUUR EN EK MOET WAG TOT HULLE N BESLUIT NEEM.DIT IS UITERSE SWAK DIENS.MY HUIS IS TANS UITERS GEVAARLIK AANGESIEN DAAR 6 VERTREKKE IS WAT BAIE LEK EN DIE CEILINGS WIL UITVAL.EK KAN NIE EERS MENSE OORNOOI NIE EK KRY SKAAM.MY MATTE IS SEPTIES EN EK KAN FINANSIEEL NET NIE MEER BYHOU MET DIE KOSTES VAN MATTE VER;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;790142;765374;14;5;0;1;0;0;5;15/03/05 12:06;213;NULL;15/02/25 9:58;15/03/05 8:33;Excellent Customer Service - I was left speechless;8,51E+12;;***;I had purchased a product on [URL Removed] early in the morning for R900.00 and paid for it by credit card. 15 minutes later an account manager contacted me, informing me that later on in the day, this product that I had just purchased would be available at R399.00. <br> Thus they would cancel my order on the more expensive price, pass a credit on my account, and reserve the product for me at the cheaper price. He also said he would contact me again telephonically as soon as the product became available at the cheaper price. All I had to do was log in and just redo do the check out process.<br> I was shocked to say the least! This is customer service from another planet!<br> I wouldn't even have cared if the product was delivered late due to the purchase now happening later on in the day, but they even delivered it before the originally scheduled delivery time, for free! And they refunded the balance of my account, back to my credit card, before the product was even delivered!<br> I makes me sad that I can't remember the account manager's name, because that guy deserves so much praise for his efforts! [URL Removed] you guys rock!!!! You have received a life long shopper and devoted friend!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;824331;772353;9;5;0;1;0;0;5;15/04/10 14:08;213;NULL;15/03/05 12:08;15/03/05 10:35;Excellent Services;***;Bathabile Madlopha;***;Thank you for the Great services Bathabile and for always being friendly for DCS Randburg.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;737414;748506;1;2;0;1;0;0;2;15/03/05 15:33;213;NULL;15/03/05 13:54;15/03/05 12:00;direct application for slow service;8,71E+12;Sive Mbotshane ;***;Your staff member is rude one, service delivery to a five year client so poor when i needed my bank to assist me urgently. I am so bored that by month end will move my banking else where. i hate when people false advertise themselves as good service providers and i don't know how to elaborate this further.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;822824;26;9;5;0;1;0;0;5;15/03/06 15:14;213;NULL;15/03/06 13:14;15/03/06 11:41;Pleasant Outsurance experiance. ;5,20E+12;Odessa pillay;***;On phoning Outsurance for cover on a rental car i was greeted on the phone by a very polite Odessa Pillay. <br> Odessa was super efficient and pleasant and someone who made you felt like doing business with Outsurance.<br> Good staff are a companies best assets but Odessa was great. Keep it up. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;825630;793962;16;2;0;1;0;0;2;15/03/09 14:39;213;NULL;15/03/09 12:51;15/03/09 11:06;Paying for services we dont have;8,71E+12;;***;We requested a ADSL line from Telkom which we never received or signed for. We have been billed for the line and data since Aug last year. I have cancelled the services and we have not been credited. When phoning them, I only got bad attitude and no answer as to why we have not been credited. She just wants to know when we will pay, why shoud I pay when they owe us money. They are not only wasting my time by sitting on the phone but also wasting our money. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;326397;793962;16;2;0;1;0;0;2;15/03/10 15:33;213;NULL;15/03/10 13:47;15/03/10 12:00;Three weeks and my number is still not ported. ;7,71E+12;;***;I took out a contract on 17 Feb 2015 at the Fourways Mall store. When I app**** for the contract I requested for my current number to be ported (which is a prepaid number on Telkom Mobile) to the contract as it is my business number and I don't want 2 different numbers. It has been 3 weeks and after 2 calls to the store and a call to the customer service number, this has still not been done. It is causing me a lot of inconvenience as I have to walk around with 2 phones and receive calls on the one and make calls on the other. My experience with Telkom mobile have been mostly negative so far since I had to log a Hellopeter complaint to get my phone delivered after 2 weeks went by after my contract was approved. I would like this port issue to be resolved immediately failing which I would like to cancel this contract and I will return the handset. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;360830;688279;14;2;0;1;0;0;2;15/03/11 11:04;213;NULL;15/03/11 9:13;15/03/11 7:31;False Advertising;;Joshua Door;***;I saw online that Joshua door-Russells have a special of Toaster, kettle, Iron for R19.95 each but i tried 10 stores but all of them, there is no stock, how do you advertise something and you do not have a stock, and this special ends on the 22nd of March. The ther sales lady had a nerve to tell me that maybe it is just a marketing tool to get people to the shop and they will end up buying something else.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;827041;791;14;2;0;1;0;0;2;15/03/12 13:10;213;NULL;15/03/12 11:13;15/03/12 9:37;Extremely bad service ;***;Comfort from bradlows and Dan from warehouse;***;13 January i logged a complain with Comfort at bradlowws Festival mall that the lounge suite i bought is tearing. Up until today am still waiting for someone to come pick up the sofas for repairs or exchange. 3 Weeks back some Dan from warehouse called and said someone will be coming to pick the sofas, till today noone has. I have been calling this Dan character and then he gave me the number for driver Jeffery for me to call. My question is do i even have to be calling their drivers? I did anyway and Jeffery said he was not given any papers to pick up anything from my place. Now when i call Dan he is not taking my calls, and the rude male receptionist is dropping my calls. I even fear the worst, that should they come pick up this sofas will they ever be returned if so after how long? By the way every month bradlows is enjoying my money whilst i have nothing to enjoy from their products and services. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;827083;772353;9;5;0;1;0;0;5;15/03/12 13:53;213;NULL;15/03/12 12:14;15/03/12 10:20;Compliment;***;Denisha Mokola;***;Well done on great service provided;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;707225;748506;1;2;0;1;0;0;2;15/03/13 15:22;213;NULL;15/03/13 13:26;15/03/13 11:49;using customer pamflet ;7,90E+12;bank manager;***;so i walk in to capitec bank for the third time because they say my paperwork is not right. now i have a levy statement from the complex we live in because the house is not in my name i have to supply the details for the person in whose name it is. so the the lady takes one look and says eish i am not s**** takes it to the bank manager. she goes it is not valid again. Netbank says its fine but bank charges to steep so i go over she reads all her info of the little pamphlet that i get at the door and says to me only statements they accept is other bank account statements. so how safe is my money if the people running the bank has to use a pamphlet. so i send a copy of it to my girlfriend she goes into a capitec bank in Monavani mall at diepsloot and guess what they say it is 100% valid;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;392620;793962;16;2;0;1;0;0;2;15/03/14 17:25;213;NULL;15/03/14 15:22;15/03/14 13:52;Poor service,call cntr cannot deal with complaints;6,81E+12;;***;I received my Telkom mobile phone almost a month ago after my contract information and order had gone missing on more than one occasion, after about a month of interacting finally received the phone and comp**** with RICA requirements but could not use it as the SIM was not activated for a long time. Was promised that I could port my MTN number through on agreeing to the contract. There was then a misrepresentation that post paid numbers are not eligible for porting, even if the contract had ended. Confirmed with MTN and Industry regulator that this is not the case.<br> Telkom insisted that I would need to comply with RICA once again to port my number by bringing the same documents to a Telkom shop, this is also a misrepresentation as the regulations do not require this if the SIM has also gone through RICA . Telkom shop had no trace of any of my contracts on their system. Finally escalated the matter and began the porting process but every day there is a new excuse why the number has not ported, the excuses turn out to be false when verifying the file details from MTN side. Telkom seem to have difficulty getting the information into the correct file fields. I cannot use this phone.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;720096;188;16;2;0;1;0;0;2;15/03/16 8:57;213;NULL;15/03/16 7:16;15/03/16 5:24;Poor to no reception;6,41E+12;;***;I use a Cell C 3G sim on my iPad. I was staying in the Gateway area of Umhlanga and could hardly get any reception. Only after 8.30pm did it improve but by the next morning it was back to no reception. I walked into the Cell C store in Gateway with my 3G on and showed them and they said they could report this but it would take a few days to be addressed. By then I would have already left Umhlanga. I also enquired at a store in Gateway which sells all 3 networks and they confirmed that Cell C was the worst for reception. Is Cell C prepared to refund me for my 12 month pre-paid deal so I can change to another network? I was also in Port Elizabeth and experienced the same problem in the Newton Park area.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;826463;893260;16;2;0;1;0;0;2;15/03/20 10:12;213;NULL;15/03/16 8:24;15/03/16 6:39;Worst technicians;8,11E+12;;***;i bought a nokia contract phone in October 2014 and 3months down the line, the charging unit was not working. i took it back to Mtn Welkom Checkers centre and the consultants there are amazing, really appreciate it. when my phone came back on the 10th of March, it could not pick up the network. i believe the technicians who were workin on it damaged. now, what i wan to find out is will Mtn be giving me a new phone since i have two repairs already and i am still within the warranty time because i will not be paying for something that needs to be fixed every other day. is it not my right as a consumer to receive a new phone? i wonder what will be damaged when it comes back this time.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;647918;55;14;2;0;1;0;0;2;15/03/17 15:35;213;NULL;15/03/13 16:15;15/03/16 12:02;INCOMPETENCE IN ACCURATE ACCOUNT UPDATES;6,01E+15;;***;In October 2014 my edgars account was paid up in full. Then end of November I used the account to a max. When I calculate the turn around time for the account payment from the day of payment it should be 30 days for collection. However, I payed my first instalment for the maxed account on 19 December 2015 instead of on the expected date of payment being 27 December 2014. I payed ahead of time as I was leaving for the festive season. I then again payed a large instalment of R1 000 on the 3rd of February, being a payment for the end of January. Now to my suprise on friday 13 March at the Sunnypark Jet when I went to pay was told my instalment is R622. when headoffice was called for clarity the lady kept on telling me that my account was in arreas and that I missed the December payment of which when I questioned her as to how can that be becuase I have proof that the account was paid up in October and spending was done in November and the first instalment for December was actually paid days in advance, she hung up and failed to assist me.<br> <br> I need headoffice to be honest in their dealings with customers and refrain from *****. This is unacceptable and must be fixed immediately.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;828628;893260;16;2;0;1;0;0;2;15/03/23 10:41;213;NULL;15/03/17 8:52;15/03/17 7:08;LIVID;***;;***;Lines transferred from Nashua to MTN. Contracts expired last year and were to be cancelled and others to be migrated to lower package. Complaint laid at the Ombud. Complaint submitted through the MTN Website, no response. Credit tried to help but to no avail. Account running ad infinitum. Vodacom excellent, one call and all resolved and from the CEO's Office. Call many times, cannot get through...hold on for 40 minutes plus.... Absolutely a disaster. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;828782;793962;16;2;0;1;0;0;2;15/03/17 13:23;213;NULL;15/03/17 11:40;15/03/17 9:50;No ports available;8,90E+12;;***;I recently app**** for a telkom line in order to acquire adsl at my home.<br> <br> I told the sales person at the cresta branch which they checked my street address and told me my area qualifies for 10mb/s<br> <br> After having my voice line installed in less than 5 days i proceeded to call the call centre and acquire about the adsl line which they responded by telling me there are no ports available ??<br> <br> If there were no ports available why didnt the sales person inform me of this<br> <br> The only reason for doing the voice line was to have adsl at my home;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;30937;793962;16;2;0;1;0;0;2;15/03/17 14:49;213;NULL;15/03/17 13:08;15/03/17 11:16;Unable to get through to Call Centre;7,31E+12;;***;I've been trying to get through to the Telkom 10210 number for almost 2 weeks, I've made atleast 20 calls since then, holding for atleast 10-15 minutes at a time on the line before simply giving up and then ending the call. My request is simple I want to apply for an ADSL line to be installed, if I could only get hold of someone to assist me it will be great!! <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;410244;140;14;5;0;1;0;0;5;15/03/20 14:00;213;NULL;15/03/20 12:19;15/03/20 10:27;UNBELIEVABLE CHANGE IN SERVICE;8,91E+12;MR G SENOSHA;***;I wish to commend. Mr G Senosha for the manner in which he handled our complaints as customers in the bread shop. Such Professionalism is rare nowadays. his professionalism and patient manner is a great help when our frustration is at all time high. He has a good sense of balance both professionally and personally. Mr Senosha is an asset to your company, and not was I only exposed to a knowledgeable person but here was someone who takes pride in her work and always willing to go the extra mile. Great job to the BAKERY in improving your service levels with customers. Please keep up the good job ******;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;830427;140;14;2;0;1;0;0;2;15/03/20 14:07;213;NULL;15/02/10 12:30;15/03/20 10:34;Daughter had expired Juice and got sick ;8,80E+12;Branch Manager;***;I am disappointed and frustrated with the treatment I got after my Daughter drank a Purity juice bought at Pick and Pay that was expired. She fell ill and got rush all over her neck and running nose not to talk about coughing. I spent almost R5000 at the Hospital and had to constantly be off at work off which I got deducted R9000 from my salary as I did not have anymore of family responsibility. The treatment I received from the Branch Manager was disgusting, They told me that there was nothing that could have been done and told me to complete forms to date they never got back to me instead the lady Agnes was worried and kept on calling to find out how my Daughter is and what I have decided to do about the whole scenario. I told her that she should stop phoning me as they see no remorse of what happened. I hope that People are much aware when they buy baby stuff there, I can imagine if my only precious Daughter died. Simply means someone didnt do her/his work to remove the expired staff and someone else never checked if that was done too for such a big store. I hate to say this but every time I see Pick and Pay I despise it!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;469078;499;18;2;0;1;0;0;2;15/03/24 15:35;213;NULL;15/03/23 14:00;15/03/23 12:02;No Service;;;***;My Parcel arrived at the JHB INT MAIL CENTRE on 2015/02/13 according to customer services. My package was then stuck at customs from 2015/02/14 until 2015/03/09 when the status changed to in transit. Why does it take so long to move? Tracking Number: RI***ZA. E-Mails are not answered and trying to call is a lost case as nobody ever answers. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;396720;694470;27;2;0;1;0;0;2;15/03/23 15:49;213;NULL;15/03/23 14:05;15/03/23 12:16;Flight overbooked !;Airline Booking ***, JQKUZL ;;***;I booked and paid in full for BA flight BA6400 from Cape Town to JHB at 6.15am. Even though I arrived early at the airport to checkin, at the BA checkin counter, I was told that the flight was full and that I would have to take the next flight because I had not checked in online.<br> I was furious! Nowhere in all the booking and flight correspondence was I notified that it is now vital to checkin online to guarantee my place on the flight. <br> This caused me a huge amount of stress but somehow BA managed to squeeze me in at the last minute.<br> So I did get to fly in the end on this flight but only after a lot of stress.<br> Since when did it become absolutely necessary to checkin online? Why do you not notify your customers of this?<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;831556;793962;16;2;0;1;0;0;2;15/03/24 11:51;213;NULL;15/03/24 10:04;15/03/24 8:18;no internet service 2 weeks ;6,90E+12;telkom;***;Telkom! I have been without internet connection for the past 2 weeks every time I call the call centre it is the exact same story \your line needs to be reconfigured and our technical department will look into it' after many broken promises by this so called technical department I have still not received a call so that action can be taken. Telkom definitely over promises and under delivers."""