Disgusting Customer Service

My dad has received the most disgusting service at the Autopage Hillcrest branch. My dad's contract was due for an upgrade at the beginning of Jan 2015, and to date his new contract is NOT sorted. My dad went to the store and spoke to Vanessa on numerous occasions, he was told to wait 48 hours (such ********, she was totally useless). I have called on my dad's behalf several times but no one could sort it out. Spoke to Jitesh at the branch and he kept on giving me stupid excuses. Asked for the store manager Shamal to call me urgently but he has not, so damn unprofessional and useless. Such poor customer service!! Typical service delivery in SA!