DISGUSTING CUSTOMER SERVICE

Since Nov 2014 I've been fighting with autopage to get everything corrected regarding my dads account (note my Dad gave me authority here on your recorded lines) - they triple billed the account & eventually they reversed bill. it took me a month to do this - SHOCKED. As a token of their goodwill, they said they would give him R250. To this date, I have not seen any goodwill?? Another thing they promised is that this would be a TopUp contract 500. To this date, this has not happened?? On the 26th I realize that no debit order has gone through for last month and this month now?? I never requested for them to stop this?? I email Imthiaz & Marco Ardonis on Monday, they advise I need to call in to sort this out. Zero apology here. I call and stay on hold for 30 minutes and again another time for 10 minutes. I eventually disconnect & email Imthiaz and Marco Adonis again & advise that they need to sort this out, i'm not wasting my time on the IVR. 0 response. I email them again today. They respond this exactly:\Please refer to my response for these request on the mail I sent on the 27th January 2015". AND THAT IS IT!!! No apology"