Disgusted with your Service

I had a broadband 2gb Promo contract with Autopage and then changed my contract to a broadband 2gb top up on the 31/10 2015. I was astonished to have received a billing of R6746.84. I contacted Auto page Newcastle and they said that they will fix the billing and will refund me and that I will receive my money at the end of January. I waited and waited but nothing was paid in my account. At the end of January another R 3670 was deducted from my account. I then contacted Auto page Newcastle again, who said that they waiting for approval. I mean really..... What i don't understand is how long does it take for them to refund me. I am a bread winner in my family and need my monies due to me. If i were to owe Auto Page i am sure i will receive a call everyday. I am absolutely disgusted at your SERVICE!!!