Disgusted with Autopage Serivce from all branches

I have been with Autopage for the past 20 years and as of recent, I have experienced bad service from every branch that I visited. I cancelled my laptop contract via the call centre and then on the 26 April 2015 I received a sms notification that read R2 360.47 was taken from my account. I tried calling the call centre and from the 15 times that I called, I was not a able to get through as they constantly cut me off. I then went to the Brooklyn Branch and was assisted by the stand-in Manager, Prince Khoza. He promised to follow up on my query and also the query of them charging my wife R140 for a sim card that was never activated. He contacted me a week later to say that Autopage will refund my money and my wife's money back into our account. I called numerous times on his landline number to query the refund but I am never able to get in contact with him. I recently called the Brooklyn store and spoke to AJ who said that the manager, Franscois was busy but promised that he will call me back. I expected my call not to be returned as this is now the norm that Autopage management and call centre consultants have adopted. I am very disappointed with Autopage.