Disgusted

Yet again I bump into the shocking attitude that Autopage seem to think is acceptable. My iPhone was ****** on Sunday at Rosebank Mall but as I have insurance, and back my phone up every day, I think this will be more of an inconvenience than anything... Wrong, I didn't count on Autopage's completely inflexible, non client centric approach. They need 3 working days to issue me with an ITC number, without which I can't report the theft to the police. No police case number, no insurance claim. Not only that, even though I have SIM insurance, I have to pay R136.50 if I want a temporary SIM for my old backup phone. What really gets to me is the attitude of the call centre agents: arrogant, impatient - They transfer me three times to the incorrect department, I go through three security checks and when I speak to the fourth person and refuse to do another security check on the same phone call, I get told they won't assist me. Unbelievable.