DISGUSTABLE SERVICE RECEIVED

Good day<br> <br> I am a very unhappy client and this is the worse service that I received. I did an upgrade at the centurion store on the 17/12/2014. I have been dealing with Leah and i requested to upgrade to the flexi 100 with the Blackberry Z3. Up until today the package has not been changed and i have returned the Blackberry Z3 to the Eastgate mall branch which then booked the device in as an OBF as i was not happy with the device. A credit note was passed on the 13/01/2015 ref number: ***5. NO one has contacted me back from the store neither from head office. I have been sending emails and no has rep****. I have been a client for 15 years and this is just unacceptable. I would like a response before end of business today. I either want the handset couriered to my no later then Friday or it needs to be cancelled and I will do the contract else where.<br> <br> Please contact me urgently.<br> <br> Kind Regards<br> <br> <br>