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Nadene E

1 reviews | Active since Sept 2015

11 Sept 2015, 13:20

Disguss in service and false information

I would like to report my UTMOST disgust in the level of service I received from Altech Autopage, Cape Gate. On 24/7/2015 I upgraded from my Blackberry Q10 to a LG4. Upon discussing the contract I specifically requested that I would like my contract to be less than R500 per month. I pointed out that with my upgrade in 2013 I was not informed that I would pay an extra amount of R148.24 for my device. I specifically asked if this will happen again with my upgrade to which I was informed that my account will be R655.42 for the next 4 month after which it will be R486.43. I was informed that to have my account less that R500 per month, I will have to move from MTN Anytime 350 to My Choice 100. I was told that I would receive 100 sms and 300MB data. I specifically requested that the additional 500MB be added as well and upon this, I signed the contract. On 19/8/15 I received my ***.88 I'm being charged for monthly device payment for the Q10 and the LG4. I was told that the store manager informed me incorrectly about the data although she gave me everything in writing. The data that I had left AND paid for is also lost and that's unfortunately how the new contract works-LEGAL?

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Replies (1)
Autopage
Autopage's reply15 Sept 2015, 09:52
Official
Hello nadene76,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage