Disgraceful Service

Upgrade sold, wrong handset delivered -failure to disclose handset not in stock when specicifically asked - last upgrade cancelled as no handset, same problem. Autopage sent a handset eventually, not the one requested. Delivered 30 July, notified immediately incorrect handset, assured collected asap - after repeated calls and emails 20 days have passed, no collection. The consultant I dealt with has not followed up or responded to repeated emails re when the handset will be available or offered an alternative solution. Manager involved when issue escalated has as yet not taken the matter in hand. I have called twice today.<br> <br> Service exemplary when selling, once confirmed no follow through or response to lack of delivery as per contract. Call centre consultants put the phone down on obvious at some point blind frustration.<br> <br> In addition my personal information has been disclosed to affiliated businesses speculating for mobile upgrades and contracts - even though already upgraded ( albeit with no handset or service to date ). <br> <br> I have been an Altech Autopage client since 2002, it's been bad, but never this bad - is there no regulatory telecommunications body in this country ??