WS
William S

1 reviews | Active since Jul 2015

02 Aug 2015, 23:05

Discontinued Roaming Service

After many many emails (See below) my roaming is still not working and I have been unable to use my phone for two months. Please help and reinstate the situation or of not possible cancel my contract so I can get a supplier who can provide a service.<br> W Schaerer<br> <br> I have had an account with Autopage for about six years and when I started working in Zambia 3 years ago arranged to have International Roaming as part of the service. I recently renewed my contract after receiving a call from Noluyanda Tsoanyana [Email Removed] from the Midrand Office. The renewal was concluded over the phone while I was in Zambia but a couple of week later the roaming abruptly stopped. <br> When I was recently in SA I visited the Craighall Autopage I requested assistance and was informed the roaming service was active but on return to Zambia roaming still is still not working. I have sent at least at least ten emails to both Noluyanda and [Email Removed] but have no assistance but automatic computer replies - RE: [Task 771219] Task Closed.<br> As I am still out of the country I can't phone or get emails of more senior personnel and despite requests for the problem to be escalated I have not received a response.

0
Replies (1)
Autopage
Autopage's reply03 Aug 2015, 11:20
Official
Hello Bill Schaerer,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage