Disconnection of sim card from network

I have a long standing relationship with Autopage, going back several years. Unfortunately this year when my contract was due for renewal I couldn't renew because I was unemployed for 2 years so cancelled the contract. Within a week or so, got a new job, went into Autopage and they gladly cancelled the cancellation, drew up a new contract which involved migrating between networks. This was confirmed telephonically by the sales person, in front of me. I have been happily connected for about 2 weeks then on the 14th (Thursday) early, I was disconnected, went into Autopage and reported at around 10am as urgent because this was my business phone, and especially this was an admin error. They said 2 - 24 hours. Come Friday still no connection, again in at 10am, they called admin who said well the delay was because I had cancelled the contract (??). How is this admin lack of efficiency my fault. Went back at 2.30pm. OK they turned this around and all was cleared, just had to reconnect. How long? Should be today, remember this was not our fault because you had cancelled the contract and this made the problem. Saturday 12.30pm and still no connection. How is this good service?