Disappointed

I had a cellphone contract with nashua mobile which migrated us to altech autopage. My contract was ending in March 2015. I called head office for cancellation somewhere early February, I was given a ref number. So I got surprised as to why I was not receiving a confirmation for my cancellation. yesterday 30 March I called asking for the confirmation and I spoke to Olwethu who confirmed my contract was still active, and that it was supposed to have been cancelled on 28/03/15. He then assured me that it will be sorted and no money will be deducted from my account. I'm so irritated by autopage service because they deducted money from my account and I don't understand why. They are really after our money but fail to keep us happy. I will never do any business with them and I will discourage those that want to do business with autopage.