TP
Tracy P

1 reviews | Active since May 2015

21 May 2015, 12:57

Disapointment in service

Nudebt took the full amount outstanding on my account on the 20/4/2015, which is correct as I owed the money. They received the payment as it was not unpaid on my bank account. Then to my dismay there were another 3 debits on my bank account on 30/4/2015 for the exact total of the outstanding amount which they had already received. I was then charged R138 x 3 = R414 on my bank account for each debit order unpaid as I did not expect them to debit me again for the already paid up account. If the amount was still outstanding, then yes by all means debit my account. I feel that this is very unfair and it has caused my bank account to be overdrawn. I contacted Autopage twice within that time to get my cell phone unblocked as well as they just left it blocked even though it was paid up to date. I would like all my bank charges to be refunded to me. If they are so concerned about their clients this will be refunded.

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Replies (1)
Autopage
Autopage's reply22 May 2015, 16:24
Official
Hello tracy.peter,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage