Denied Insurance Claim

Hi,<br> I was denied a claim after my phone was ******. I requested the company to cover, of which they agreed and confirm it was recorded. Plus I was debited monthly. <br> When my phone was ******, I was told that they cannot process the claim because they cannot recover the conversations that I had with the consultant and the consultant has resigned from the company. Even though insurance money was deducted from my account every month I am still denied a claim.<br> <br> It has been 7 months and I am still waiting for the Head of Claims Department to process my claim.<br>