Delayed repairs...again

Sent in my phone on 15/06/2015 for repairs & today, 20/072015, still have no phone or even a rental phone. Being curious 3 weeks after the handset was sent in, I phoned & found out later that the shop in Goodwood has closed down/moved. Phoned continuously to the numbers that was given to me, but phoned the call centre asking about my phone. Only response is that the phone is still at the technicians, but I have to remember to pay my bill. According to any cellphone bill, on contract, one payment is for airtime & one is for handset, now if I don't have a handset, why the hell should I pay the bill? In my previous complaint no response was made, so for any manager reading this, please look into this situation & see if you can fix the problem. The Job No: R408292 & Dealer code: D05169