Defective phone received with new contract

Sanien de Beer (client) renewed her contract with Autopage on 7 July 2015 and received a Samsung J100. The sound on the phone got gradually worse over the cause of 3 weeks. On 29 July 2015 it was taken back to Autopage and she was informed that it had to be taken to the Samsung repair centre in Somerset Mall as Autopage was not responsible for the phone. The phone was \wiped"- no improvement. On 4 August it was handed in at the repair centre and collected on 26 Aug 2015. No improvement. The client was in hospital for most of September and did not use the phone much for phone calls. However the original problem of distorted sound started again in October 2015 and is becoming progressively worse. On 4 November the phone was taken back to Autopage and the situation explained. Once again she was told that the phone should go back to the repair centre. This is obviously a defective device and should be replaced. It is unacceptable that a temporary device is not made available to the client. The Samsung repair centre warned the client NOT to use her old phone as the battery was swollen and therefor dangerous. """