Debiting money after a port out

Wow Autopage has done it again!!<br> <br> After my port from Autopage to Vodacom 17 April Autopage decided I'm still a client with them and they deducted the subscription fee and everything from my bank account! I contacted them and said I want my money back Aldrin assisted me with logging the credit request. But now a week later my money is still not in my account!<br> <br> Funny enough if you don't pay your account on time you get disconnected like now but when they owe you money they take there sweet time!!! <br> <br> So I called in again requesting feedback and all that Ashleigh told me was that the turn around time is 5 to 7 days and he logged another call with the finance department. He cant assist with anything else... <br> <br> I thought all my problems will be solved now that I'm not a client with Autopage any more but needless to say my problems is still endless!! <br>