DEBITING CUSTOMER ACC WITH INCORRECT AMOUNT

I UPGRADED MY CELLPHONE CONTRACT WITH ALTECH AUTOPAGE & WAS LAISING WITH SHELDON ON *** WHO CONFIMIRED THE CONTRACT FOR A BLACKBERRY 9720 WAS R 179.00 INCLUDING BIS & 100 FLEXI AIRTIME. HE CONFIRMED THERE WAS NO OTHER CHARGES. IT HAS BEEN 5 MONTHS THAT THEY HAVE BEEN DEDUCTING MY ACCOUNT FOR R209.00 WHICH INCLUDES SIM INSURANCE AND ID CALLER HOWEVER THIS MONTH WITHOUT ANY NOTIFICATION WAS DEBITED FOR R289.00. I CALLED THEIR CUSTOMER SERVICE ***ON 2 APRIL 2015 AND WAS PUT FROM<br> PILLAR TO POST WHERE A LADY SAID SHE WILL LOG ON HER SYSTEM FOR SOMEONE TO CALL ME. TO DATE NO ONE GOT BACK TO ME. I CALLED THEM AGAIN TODAY WAS PUT TO 4 PEOPLE WHO THEN TOLD ME THAT THEY CHARGING 80 FOR THE DEVICE AND THE OTHER PERSON TOLD ME ITS THE 79 FOR THE BIS WHICH I EXPLAINED WAS APART OF THE CONTRACT ALREADY AND THE WAS CUT OFF. I WANT TO REPORT THEM TO THE NCA AS THIS IS DISGUSTING THEIR FALSE ADVERTISING. THEY ARE LIKE *******. I HAD ENOUGH OF THEIR DISGUSTING SERVICE, I WANT IT RECTIFIED ASAP. 80 RAND MAY NOT BE ALOT TO SOME PEOPLE BUT FOR SINGLE PARENTS ITS ALOT OF MONEY.