Debit account with no authorisation & suspends my

It took 3 months to change my account name on my contract. Then when they did they somehow lost my credit balance, which no one in accounts / billing or customer services can find now after the change? They debit my bank account without ANY authorisation or signed documents!! Then when I phone in to find out about how my query / dispute is being handled, they suspend my phone!!??!! I have taken it up with their Twitter account operator and after the person said I will be sorted out it has been 23 hours and my phone is still suspended!!?? When contacting their toll free number, not accounts nor customer services can assist with the query and they transfer you repeatedly to another consultant that knows basically less than the previous one, that is if they actually speak to you as they have such bad attitudes!! <br> <br> I had the same problem with my other number, also Autopage and now this number!! So I will be soo surprised if there is any happy customers dealing with Autopage!!! <br>