ME
Maryke E

1 reviews | Active since Nov 2015

17 Nov 2015, 15:31

Dead father still being charged for cell contract

Numerous telephone calls, visits to their office and e-mails have been send and re-send and still my mother is being told that the account IS STILL IN THE NAME OF MY DEAD FATHER!!!!!! IT IS NOW 2 YEARS AFTER HE PASSED AWAY AND STILL THEIR PEOPLE CAN'T GET IT RIGHT??? <br> I have even called their legal department previously who also requested the information that has been send in January 2014, when the estate was winded up, again in June 2015 when the account was upgraded and again in July and August 2015. And still my mom has again this month been charged twice every month:<br> On the 25th of each month with R258,45 (her own account) and on 1st with R465,07 WHICH USED TO BE MY DAD'S ACCOUNT!!!!!own system gave us a Ref no of 14/1/2014 to proof that it has been reported. So you have no excuse for still not knowing that my dad passed away and the account should be in the name of my mom, IMJ BRITS. I have been calling their Woodlands offices 6 times this morning and the phone only rings - nobody picks it up. IF I DON'T GET ANY FEEDBACK TODAY, YOU CAN EXPECT A LEGAL LETTER BY MONDAY.<br> <br>

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Replies (1)
Autopage
Autopage's reply17 Nov 2015, 15:50
Official
Hello MEConsult,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage