day light *******

So in July I downloaded using my midnight data the download was 1 gig I had 1.9 I woke up to find that the data was finished and I owed R2100. I called on the 1st of August the lady reassured me it was an error there was nothing on the system. I logged in as well after that and it didn't appear. August I was billed normally and this month lo and behold they took the R2100. I called this morning and the lady just says it's an error and She then proceeds to hang up on me. The service from you guys is shocking and disgusting to say the least. You are a bunch of ****** that never take responsibility and always pass the buck to the network but we entered into a contract with you not the network. And I will be taking this matter as far as I can take it and spread the word on social media it is about time everyone knows what you are about. Your deals are really too good to be true because we pay for it one way or another. Train your staff better and improve on your waiting time. It's ****** ridiculous that a person must wait for 20 minutes just for you to take a call and then hang up any way.