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Wilma W

1 reviews | Active since Nov 2015

18 Nov 2015, 09:47

DATA USAGE NOT BY ME

I've been a loyal client of Autopage for 15 years, and have a cell phone contract as well as a 2GB wireless data package. Looking at history, you will note that I have never exceeded use of 2GB. I use internet for one purpose only,to pay accounts online on a monthly basis. I am the only user.On 29 May 2015, an amount of R5839.24 was deducted off my acount by Autopage.I immediately requested feedback as I was astounded at this huge amount. I also went onto your website and lodged a complaint - needless to say, I am still waiting for a response. Debbie sent me a report that showed the data usage as well as times, but this doesn't help me at all, as I am telling you that I did not use this data. Another amount of R800+ was deducted the following month, and then end October another amount of R3800. I am really upset as no one seems to believe me that I did not use this data & no willingness to assist to sort this matter out and refund my money back to me. Who in their right mind would run up such a huge account in data if I can buy data much much cheaper? Somehow someone or something has been using data, and I have had to pay for it.Extremely disappointed in service.

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Replies (1)
Autopage
Autopage's reply20 Nov 2015, 10:44
Official
Hello WilmaWebb,

We would like to thank you for bringing your concern to our attention.

Your request is being attended to and we will be in contact with you to provide feedback.

We apologise for the inconvenience caused.

Kind Regards
Altech Autopage

Best regards,